Frequently Asked Questions
Everything you need to know about shopping with rq.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Please visit our Returns Center to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team or using the link in your confirmation email.
Do you offer international shipping?
Yes, rq. ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How do I track my package?
Once your order ships, you will receive an email with a tracking link. You can also log into your rq. account and view your order history to see real-time updates.